Shipping and Returns

Shipping

Orders are typically processed within 2-3 business days for in-stock merchandise. Transit times quoted at checkout are estimates only and do not include processing timelines, unless explicitly stated. Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. 

Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us: info@downstateapparel.com. 

Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays. We do not offer refunds for shipping delays. 

We are not responsible for packages lost due to an incorrect shipping address being provided with your order. You will not be refunded for your order. If your package is returned to our warehouse, you will be contacted via the email address used at checkout. We will allow 1 re-shipment of your order upon confirmation of your shipping address. If your package fails to deliver after your reshipment, we will refund the cost of the items in your order, minus the cost of shipping. If you are using Apple Pay, please confirm your address is up to date. 

Please note the following delivery times for the various domestic shipping methods: 

UPS Ground - (1-5 business days)

UPS 2nd Day Air (2 business days)

USPS Priority - (1-3 business days)

USPS Ground Advantage - (2-5 business days)


Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.

We can ship to PO boxes if the customer selects a USPS Shipping method

Return Policy

Full priced items purchased from Downstate Apparel can be returned within 14 days from purchase. Items returned within 14 days of purchase must be unworn in their original condition.

Shipping charges are non-refundable

If you received an incorrect or damaged item, please reach out to info@downstateapparel.com

Please note, exchanges are treated as a return with new purchase.

Conditions

Items must be returned to back to us in their original packaging, in as-new condition. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if returning/exchanging due to factory defect), and unused.

Refunds

Returns take us 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.