FAQ
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Processing Time
Please note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped within 1-3 business days of purchase. All orders are shipped from New York City and delivery time is based on shipping method.
Order Tracking
You will automatically be emailed tracking once your package is shipped. If you haven’t received tracking please reach out to info@downstateapparel.com
Domestic Shipping Options
We currently offer UPS Ground, and USPS Priority Mail. We only ship in the continental US.
Missing Order
Please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after 24 hours, please contact us!
Can't find your answer?
Send us an email and we're more than happy to help out.